PRIVACY NOTICE
The legal entities Rinoval de México, S.A. de C.V., Administraciones Profesionales de Vallarta, S.A. de C.V., Vacation Club Services, S.A. de C.V., Operadora y Comercializadora Turística, S.A. de C.V., Fairmont Rancho Banderas, S.A. de C.V., Destiladeras Resort Operations, S.A. de C.V., Constructores y Desarrolladores Inmobiliarios de la Bahía, S.A. de C.V., Comercializadora Access del Puerto, S.A. de C.V., Serviventas de México, S.A. de C.V., y Servicios Terrestres del Nayar, S.A. de C.V., commercially identified as GRUPO MARIVAL, addressed at Paseo de los Cocoteros s/n, interior Marival Resort & Suites, in the Fraccionamiento Nuevo Vallarta, Municipality of Bahia de Banderas, Nayarit, 63732, Internet website www.marivalgroup.com, is the responsible for the use and protection of your personal information and therefore, hereby informs the following:

For what purposes will we use your personal information?
The personal information that we obtain from you shall be used for the following purposes required to provide the services requested:
ADMINISTRATION, OPERATION AND RESERVATION OF THE SERVICES CONTRACTED WITH US THAT MAY REFER TO: HOTEL SERVICES IN A EUROPEAN OR ALL INCLUSIVE PLAN, TIMESHARE OR VACATION MEMBERSHIPS, SALE OF RESIDENCES IN CONDOMINIUM, DOCKING SLIPS IN AN ARTIFICIAL MARINA FOR PRIVATE USE, SPA, FOOD AND BEVERAGES, TOURS, GROUND TRANSPORTATION ARRANGEMENTS, ORGANIZATION OF WEDDINGS, CONFERENCES OR CONVENTIONS AND OTHER AMENITIES OR COMPLEMENTARY TOURIST SERVICES.
• THE PROVISION OF THE SERVICE “MARIVAL KIDS CLUB”, WHICH CONSISTS IN NURSERY AND ORGANIZATION OF PLAYFUL ACTIVITIES FOR CHILDREN IN THE HOTELS OWNED AND MANAGED BY MARIVAL GROUP. YOUR OR YOUR CHILDREN’S PERSONAL DATA COLLECTED FOR SAID PURPOSES WILL BE TREATED ACCORDING TO THE PRIVACY DISCLAIMER THAT WILL BE PUT TO YOUR DISPOSAL AT THE MOMENT OF HIRING THE SERVICE AND CAN ALSO BE CONSULTED IN THE FOLLOWING LINK www.marivalgroup.com/marival-kids/privacy/ OR REQUESTED BY SENDING AN E-MAIL TO THE FOLLOWING ADDRESS: PRIVACIDAD@MARIVALGROUP.COM

Additionally, we will use your personal information for the following secondary purposes that are not necessary to provide the services required, but that allow us and facilitate a better service:
Marketing and advertisement.
Commercial prospection.
Quality Control
Consumption Behavior Definition
Make feedback and data update campaigns

In case that you do not wish your personal information is used for the secondary purposes, we ask that you let us know by sending an e-mail message to the address privacidad@marivalgroup.com
Your denial of authorization for use of your personal information for these purposes shall not be a reason for denial of services and products requested or hired with us.

What personal information will be used for these purposes?
In order to carry out the purposes described in this privacy disclaimer, we shall use the following personal information:
Name
Marital status
Federal Taxpayer’s Registration (RFC)
Unique Code for Registration of Population (CURP)
Nationality
Address
Home Phone
Cellular Phone
E-mail
Handwritten signature
Age
ID information
Contact information
Credit Card Information

With whom shall we share your personal information and for what purposes?
We hereby inform you that your personal information is shared within and outside of the country with the following third parties, companies, organizations or authorities different from us in all cases that the transfer: (i) is required by Law or a Treaty in which Mexico is a part of; (ii) is necessary for preventive purposes or medical diagnose, the provision of healthcare assistance, the medical treatment or the procurement of health services; (iii) when transferred to controlling corporations, subsidiaries or affiliates under the control of Grupo Marival, a holding corporation or any other corporation of the same group of the responsible party that operates under the same processes and internal policies, as well as its associates; (iv) is necessary in virtue of an agreement executed or to be executed in the best interest of the principal, by Grupo Marival and a third party; (v) necessary or legitimately required for the preservation of public interest, or for law enforcement or administration of justice; (vi) required for the recognition, exercise or defense of a right in a judicial process, and (vii) required for the maintenance or the fulfillment of a binding agreement between Grupo Marival and the Principal.

How may you access, rectify or cancel your personal information or oppose to its use?
You have the right to know what personal information we have obtained from you, the purpose for its use and the conditions of use that you are provided with (Access). Also, it is your right to request the correction of your personal information in the case that it is out of date, inexact or incomplete (Rectification); request its elimination from our records, or databases when it is considered that it is not being used adequately (Cancellation); as well as to oppose the use given to your personal information for specific purposes (Opposition). These rights are known with the acronym ARCO.
For the exercise of any of the ARCO rights, you must present the corresponding request through the following means:
BY EMAIL TO THE ADDRESS PRIVACIDAD@MARIVALGROUP.COM
With reference to the procedure and requirements for the exercise of your ARCO rights, we inform the following:
a) Through what means may the principal’s identity be ascertained, and in its case, it’s legal representative as well as the authorities of the latter?
ATTACH A COPY OF THE OFFICIAL ID, AS WELL AS THE CONSTITUTIVE ACT (IN RELATION TO LEGAL ENTITIES). WHEN LEGAL ENTITIES OR REPRESENTATIVES OF NATURAL PERSONS, THE REPRESENTATION MUST BE ASCERTAINED BY A PUBLIC INSTRUMENT OR PROXY SIGNED BEFORE TWO WITNESSES, THE DECLARATION IN PERSONAL APPEARANCE OF THE PRINCIPAL.
b) What information and/or documentation shall the application contain?
THE INFORMATION THAT FACILITATES THE IDENTIFICATION OF THE INFORMATION MATTER OF THE REQUEST (FOR EXAMPLE: MEMBERSHIP NUMBER, DATE OF STAY, RESERVATION NUMBER).
c) What is the term in which we will respond to your request?
20 DAYS
d) What means shall we use to communicate our response to your request?
E-MAIL
e) What means may be used to reproduce personal information, which in its case, may be requested?
IN THE SAME MANNER IN WHICH IT WAS SUPPLIED BY THE CUSTOMER
f) We have, at your availability, the following forms or systems to facilitate the exercise of your ARCO rights:
IN CASE OF DOUBTS, PLEASE CONTACT US AT THE E-MAIL PRIVACIDAD@MARIVALGROUP.COM
g) Is there a cost for the exercise of my ARCO rights?
The exercise of the ARCO rights is gratuitous. However, you may be required to pay only for the justified expenses of the shipping, or the cost of reproduction in copies or other formats. Also, if the same person withdraws their request in a period of less than twelve months, the costs may not be in excess of three days of the Minimum Wage Enforceable in the Distrito Federal (Federal District), unless that there are substantial modifications to the privacy disclaimer that may motivate new inquiries.
h) For more information regarding the procedure, the following means of communication are made available:
THE E-MAIL ADDRESS PRIVACIDAD@MARIVALGROUP.COM
The contact information of the person or department of personal information, that shall be in charge of processing the requests related with ARCO rights, are the following:
a) Name of the person or department of personal information: DEPARTAMENTO DE DATOS PERSONALES GRUPO MARIVAL.
b) Address: Paseo de los Cocoteros s/n, interior Marival Resort & Suites, in Fraccionamiento Nuevo Vallarta, municipality of Bahia de Banderas, Nayarit, México 63732.
c) E-mail Address: PRIVACIDAD@MARIVALGROUP.COM
d) Telephone number: 322 2268200

You may revoke your consent for the use of your personal information.
You may revoke the consent, that in your case, you have granted to us for the handling of your personal information. However, it is important that you consider that not in all cases, will we be able to attend your request or immediately terminate its use, because it is possible that due to a legal obligation, we may be required to continue handling your personal information. Also, you must consider that for certain purposes, the revocation of your consent shall imply that we may no longer be able to provide the services that were requested from us, or the termination of your relationship with us.
To revoke your consent, you may present a request through the following means:
E-MAIL PRIVACIDAD@MARIVALGROUP.COM
In relation to the procedure and requirements for the revocation of your consent, we inform the following:
a) Through what means may the principal’s identity be ascertained, and in its case, it’s legal representative as well as the authorities of the latter?
ATTACH A COPY OF THE OFFICIAL ID, AS WELL AS THE CONSTITUTIVE ACT (IN RELATION TO LEGAL ENTITIES). WHEN LEGAL ENTITIES OR REPRESENTATIVES OF NATURAL PERSONS, THE REPRESENTATION MUST BE ASCERTAINED BY A PUBLIC INSTRUMENT OR PROXY SIGNED BEFORE TWO WITNESSES, THE DECLARATION IN PERSONAL APPEARANCE OF THE PRINCIPAL.
b) What information and/or documentation shall the application contain?
A DESCRIPTION OF THE PERSONAL INFORMATION IN RESPECT TO WHICH THE REVOCATION OF THE CONSENT REFERS TO, AND PREFERABLY, (WITHOUT IT BEING A REQUIREMENT) THE REASONS FOR THE REQUEST.
c) What is the term in which we will respond to your request?
20 DAYS
d) What means shall we use to communicate our response to your request?
BY E-MAIL
e) For more information regarding the procedure, we have the following means available:
EMAIL PRIVACIDAD@MARIVALGROUP.COM

How can you limit the use or disclosure of your personal information?
With the purpose of limiting the use or disclosure of your personal information, we offer the following means:
THE CLIENT MAY LIMIT THE USE OR DISCLOSURE OF THEIR PERSONAL INFORMATION BY SENDING AN E-MAIL WHERE THE CONCRETE QUESTION IS SENT TO THE E-MAIL ADDRESS PRIVACIDAD@MARIVALGROUP.COM
Additionally, we inform you that we have the following lists of exclusion, wherein you can register so that your personal information are not used for certain purposes.

Name of Listing
Purposes that apply to the listing

Means to obtain further information

MARKETING

MARKETING OR ADVERTISEMENT

PROMOS@MARIVALGROUP.COM

MARKETING

MARKETING OR ADVERTISEMENT

PROMOS@MARIVALACCESS.COM

MARKETING

ADMINISTRATION, OPERATION AND RESERVATION OF THE SERVICES

COMUNICADOS@RANCHOBANDERAS.COM

MARKETING

ADMINISTRATION, OPERATION AND RESERVATION OF THE SERVICES

COMUNICADOS@MARIVALRESORTS.COM.MX

The use of tracking technologies in our Internet website
We inform you that in our website we use cookies, web beacons and other technologies, through which it is possible to monitor your behavior as an Internet user, as well as to provide you with a better service and experience while navigating in our website. The personal information that we collect through these technologies, we use for the following purposes:
TO MONITOR AND PREVENT THE UNAUTHORIZED USE OF DIGITAL PLATFORMS; TO IMPROVE OUR DIGITAL TOOLS AND UPDATE THEN IN CONFORMITY WITH THE EVOLUTION OF TECHNOLOGY; AND TO OFFER PERSONALIZED CONTENT.
The personal information that we obtain from these tracking technologies are the following:
IDENTIFICATIONS, USER NAMES AND PASSWORDS OF A SESSION
LANGUAGE PREFERRED BY USER,
REGION WHERE THE USER IS IN
TYPE OF NAVIGATION OF THE USER
TYPE OF OPERATING SYSTEM OF THE USER
WEBSITES VISITED BY A USER
SEARCHES CARRIED OUT BY A USER
ADVERTISEMENTS CLICKED ON BY USER
Taking the following steps may disable these technologies: YOU MAY CHANGE THE SECURITY SETTINGS OF YOUR BROWSER TO ACCEPT OR BLOCK COOKIES. FOR MORE INFORMATION, IT IS SUGGESTED THAT YOU SEARCH GOOGLE WITH A QUERY CONTAINING THE FOLLOWING PHRASE/ “HOW TO MANAGE COOKIES IN [NAME OF BROWSER USED]?/”

How will I know of changes in this privacy disclaimer?
This privacy disclaimer may be modified, changed or updated derived from new legal requirements; because of our own needs or because of the change in products or services that we offer; our privacy practices, our changes in business model, or because of other causes.
We commit ourselves to keep you informed in regards to the changes that this privacy disclaimer may have, through: THE SENDING OF E-MAIL AND IN THE INTERNET WEBSITE.
The process by which notices of changes or updates to this privacy disclosure is the following:
THE CHANGES OR UPDATES TO THE PRIVACY DISCLAIMER SHALL BE MADE KNOWN BY THE MEANS THAT ARE DESCRIBED IN THIS POLICY AND SHALL BE EFFECTIVE 1 WEEK AFTERWARDS. IN CASE OF DOUBTS OR COMMENTS, THE CLIENTS MUST DIRECT THEMSELVES TO PRIVACIDAD@MARIVALGROUP.COM